Terms and Conditions
This website – www.cryptosteel.com (the “Site”) is being made available to you free-of-charge. The terms “you”, “your”, and “yours” refer to anyone accessing, viewing, browsing, visiting or using the Site. The terms “we”, “us,” and “our” refer to :
35 Victoria Road
DL1 5SF Darlington
and its affiliates and/or subsidiaries. We reserve the rights to change the nature of this relationship at any time and/or to revise these Terms and Conditions from time to time as we see fit. As such, you should check these Terms and Conditions periodically. Changes will not apply to any orders we have already accepted unless the law requires. If you violate any of the terms of these Terms and Conditions you will have your access canceled and you may be permanently banned from accessing, viewing, browsing and using the Site. Your accessing, viewing, browsing and/or using the Site after we post changes to these Terms and Conditions constitutes your acceptance and agreement to those changes, whether or not you actually reviewed them. At the beginning of this page, we notify you of the date these Terms and Conditions were last updated. Entering the Site will constitute your acceptance of these Terms and Conditions. If you do not agree to abide by these terms, please do not enter the Site.
HOW TO ORDER THROUGH THE SITE
After placing an order, you will receive an email from us acknowledging that we have received your order (“Order Confirmation”). Please note that this does not mean that your order has been accepted/confirmed. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email confirming the acceptance of your payments (“Payment Confirmation”) and the shipment of your order (the “Order Shipped”). You can review the status of your Order anytime by accessing your User Account created the first time of placing an order on our Site. A contract with us will only be formed when we send you the Shipping Confirmation. The contract will relate only to those products whose shipment we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other products which may have been part of your order. We reserve the right to cancel your order at any time before we have accepted and shipped it and we may rescind our acceptance and cancel your order where there has been an obvious error in price or where the product is no longer in our or our third party fulfillment provider’s inventory. You have the right to cancel or change your order prior to the Order being processed for Shipping. You can review the status of your order (“Processing” or “Shipped” for this case) at anytime in your User Account. For Refunds of Orders cancelled prior to Shipping please read our Warranty and Refund Policy.
PRICES AND AVAILABILITY OF PRODUCTS
Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered. Despite our best efforts, the products listed on our Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation or Payment Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognized by you as a pricing error. Prices of products on the Site are fixed in a USD value. The payments for Orders are accepted through the Paypal and Bitcoin (“BTC”) payment network. In order to facilitate, we will calculate the BTC amount for payment instructions according to our chosen exchange rate provider that is subject to update on an hourly basis. Later changes to the exchange rate of USD/BTC or EUR/BTC have no effect on the amount to be paid for your placed Order. On occasion, you may be able to place a product in your shopping cart and submit your order for processing, but your order is subsequently canceled due to unavailability of product. You acknowledge that products may sell quickly and there may be a short period of time after an order has been submitted, but where the product is no longer available. You agree that we may cancel your order after you have received an Order Confirmation without penalty. On very rare occasions, you may receive a Shipping Confirmation from us, but the product is no longer available in our or our third party fulfillment provider’s inventory. You agree that we may rescind our acceptance and cancel your order without penalty if we are unable to ship the product you ordered due to unavailability. You consent to receive sales invoices electronically. Electronic invoices will be made available in the User Profile area of the Site.
NOTICE TO SITE USERS ON TAX AND CUSTOMS DUTIES
You acknowledge that all prices for products sold by Us and invoiced by Us to the territory of EU include the value added tax. All prices for products sold by Us and invoiced by Us to territories others than EU are entered without value added tax and customs duties. You are solely responsible to consult your state and local tax laws to determine compliance with tax laws and regulations in your area and pay the outstanding taxes and duties if applicable according to your tax residential law. You hereby waive your right to claim that the tax collected on any purchase is incorrect in any respect and agree to hold harmless Cryptosteel Limited, its officers, directors, employees, agents and representatives, for any harm or other damages you may incur as a result of our error in calculating the taxes you owe for your purchases.
Delivery service is provided by third parties such as the national post services or DHL. Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.
DELIVERY TIMES ESTIMATES
Standard shipping: Europe 2 – 6 working days, up to 10 days for Russia Rest of the world 5 – 20 up to 45 working days for remote places Traceability is limited in some countries.
UPS Express shipping: 3-5 business days Package can be fully traced.
Occasionally parcels are returned to us as undeliverable. Re-dispatching your order is possible but additional charges might occur. If you no longer wish to have your package reshipped, you can claim a partial refund ( Incorrect address. If the address is incorrect or outdated the parcel will typically be returned to us by the carrier or the unintended recipient. Please double-check the address carefully when placing your order. •Incorrect address format. If our system doesn’t recognize the way an address was entered the parcel may be assigned to a carrier that can’t deliver to that address. •Failed delivery attempts. Most of our carriers will make more than one attempt to deliver a parcel. If they find that they can’t successfully deliver your parcel it’ll be returned to us. •Refused by recipient. A gift recipient who isn’t expecting a gift may refuse a parcel if they believe it’s being delivered to them by mistake. In this case we’ll refund the gift purchaser and let them know by e-mail. If you want to place a new order for the gift, you may want to let the recipient know that a surprise is on the way. •Illegible address. In rare cases address labels may become illegible in transit. If that happens a carrier will return the parcel to us. •Damaged in transit. If a parcel is damaged while it’s on its way to you the carrier may return it without attempting delivery. Additional shipping charges might occur if the package could not be delivered to the address you provided in your order.
In rare cases, usually when choosing standard shipping, your package may not arrive on time or at all. You are entitled initiate Investigation process in case shipping status satisfies at least one of the following conditions: 1) package does not leave country of origin in 10 days, or 2) package does not appear on foreign tracking in 21 days, or 3) last update on foreign tracking is older than 10 days. Investigation process takes up to 6 weeks since your request due to processing time of post office in country of origin. Communication between you and us is essential during the Investigation period to keep information on delivery status up to date. We send replacement product if package is not found or delivered within this period.
We inspect all returned items when they arrive at our processing facility. You are eligible to apply for Refund if your request meets at least one of the following criterias: • request is submitted before the package is shipped • request is submitted within fifteen (15) days upon the delivery of the product to you
In order to obtain full refund you must initiate a Product return request via our Support at firstname.lastname@example.org, provided such return request is initiated within fifteen (15) days upon the delivery of the product to you. In order to qualify for a full refund the product(s) must be returned unused and sealed in the original package with all original materials provided in their complete condition. We will issue a full refund of your order minus the original shipping charges and your return shipping fees. For refund of the product(s) obtained through Bitcoin payments please read Returns of Merchandise paid in Bitcoins. You are as well entitled to receive a full refund in case of canceling your order before your item was confirmed as Shipped.
If you do not qualify for a full refund, we may grant you a partial refund for unsealed or used products. In order to qualify for a partial return you must initiate a Product return request via our Support at email@example.com within fifteen (15) days upon the delivery of the product. We will issue a partial refund minus the original shipping charges and return shipping fees and our return processing costs (typically consisting of inspection costs, refurbishing and repackaging costs charged by our return processing facility or additional return processing costs that might occur to us). For refund of the product(s) obtained through Bitcoin payments please read Returns of Merchandise paid in Bitcoins.
Defective Product and Returns Due to Product Error
If the item you ordered is damaged or defective at the time of its receipt you may return it in order to get a replacement of the product. Such return must be initiated within fifteen (15) days upon the receipt of the product. Replacement order will be shipped upon the original item is received and processed at our service processing facility. If the returned product is not defective, return shipping fees will be charged to you. If your item is defective due to product error (excluding defects under Warranty Limitations) after fifteen (15) days upon the receipt of the product, you may return it for a repair or replacement within the warranty period and under the terms of the warranty, but no later than without undue delay upon the reveal of the product’s defect. A repaired product or replacement order will be shipped upon the original item is received and processed at our service processing facility. If our service processing facility concludes within the inspection, that the returned product is (i) either not defective (ii) or was damaged under Warranty limitations, the costs for returning the product shall be carried out by the product owner. In such event and at our sole discretion, we might offer to the product owner a discount on a new product purchase as a compensation for not returning the item to the product owner.
The refund will be executed within five (5) weeks upon the day you submit the product to the shipping service in order to return the product. In most cases you will receive the refund sooner, but we estimate four to five weeks because of the time required for return shipping (up to 21 days), product inspection at our returns facility (up to 5 business days), and processing of the payment in Bitcoins (1 business day) or with your bank or credit card company (up to 10 business days). Once your credit is prepared, we will ask you for the details of your refund address or account. All refunds are issued by the method of payment used by you in order to pay for the product. Once your return is processed we will send you a confirmation email. Returns of Merchandise paid in Bitcoins Canceled orders or returned merchandise paid in Bitcoins that qualify for a full or partial refund will be refunded in Bitcoins. Any refund is calculated and issued from the BTC value you have paid for the merchandise. In case of a partial refund, the return processing costs will be deducted in USD value at the Bitcoin exchange rate at the time the refund is completed. The refund will be processed to a Bitcoin address provided by you to our Support during the return process. Unlike traditional banking transfer, the Bitcoin transactions are not revertible and a refund of an incorrectly transmitted payment cannot be enforced. Please note that you are fully responsible for the correctness of the provided Bitcoin address and that you hereby agree that you bear any consequences and financial loss incurred from providing incorrect payment instructions to our service processing facility.
Vendor, owner and site operator: (“Sword Limited, We, Us”).
35 Victoria Road
DL1 5SF Darlington
We do not discriminate on the basis of age, race, national origin, gender, sexual orientation or religion.
You acknowledge that the Site contains information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other material (collectively “Content”) that are protected by copyrights, trademarks, trade secrets, rights in databases and/or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is copyrighted as a collective work, and we own or license a copyright and/or database right or in the selection, coordination, arrangement, presentment and enhancement of such Content. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from or adaptations of, or in any way exploit any of the Content, in whole or in part. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal use and that you maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. You may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Site or any information displayed on the Site, through the use of framing, deep linking or otherwise, except: (a) as expressly permitted by these Terms and Conditions; or (b) with our prior written permission or the prior written permission from such third party that may own the trademark or copyright of information displayed on the Site. Cryptosteel and other marks which may or may not be designated on the Site by a “™” “®” “SM” or other similar designation, are used on this Site under the license of the authorized entity. The graphics, logos, page headers, button icons, scripts, and service names are used on this Site under the license and/or permission of the authorized entity. Cryptosteel’s trademarks and trade dress may not be used in connection with any other product or service, or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Cryptosteel. All other trademarks that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to Cryptosteel or to Us.
You may not download (other than page caching) or modify the Site or any portion of it without our express, prior written consent. This includes: a prohibition on any resale or commercial use of the Site or its Content; any collection and use of any product listings, descriptions, or prices; any derivative use or making adaptations of the Site or its Content; any downloading or copying of account information for the benefit of another merchant; and any use of data mining, screen-scraping, robots, or similar data gathering and extraction tools. The Site or any portion of the Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express, prior written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site, products offered through the Site, or its Associates without our express, prior written consent. You may not use any meta tags or any other “hidden text” utilizing our name or trademarks without our express, prior written consent.
YOUR USER ACCOUNT / AREA
If you use the Site, you are responsible for maintaining the confidentiality of the information of your User Profile / Account name and the corresponding password, and for restricting access to your computer and emails used with account creation. You agree to accept responsibility for all activities that occur from your User Profile and/oror in connection with it. We reserve the right to refuse service, terminate accounts and to remove or edit content submitted by you in the User area of the Site. LINKS We are not responsible for the content of any sites that may be linked to or from the Site or any bulletin board associated with us or the Site. These links are provided for your convenience only and you access them at your own risk. Unless otherwise noted, any other website accessed from the Site is independent from us, and we have no control over the content of that other website. In addition, a link to any other website does not imply that we endorse or accept any responsibility for the content or use of such other website. In no event shall any reference to any third party or third party product or service be construed as our approval or endorsement of that third party or of any product or service provided by a third party.
DISCLAIMERS AND LIMITATIONS OF LIABILITY
The Site is provided on an “AS IS,” “as available” basis. Neither Sword Limited, nor its Associates warrant that use of the Site will be uninterrupted or error-free. Neither Sword Limited, nor its Associates warrant the accuracy, integrity, or completeness of the Content provided on the Site, or the products or services offered for sale on the Site. Further, Sword Limited specifically disclaims warranties of any kind, whether expressed or implied, including but not limited to warranties of title, implied warranties of merchantability or warranties of fitness for a particular purpose. No oral advice or written information given by Cryptosteel Limited or its Associates shall create a warranty. You expressly agree that your access to, viewing of, browsing, visiting or use of the Site is at your sole risk. Under no circumstances shall Cryptosteel Limited or its Associates be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use the Site, including but not limited to reliance by a user on any information obtained at the Site, or that result from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to Sword Limited records, programs or services. The foregoing limitation of liability shall apply whether in an action at law, including but not limited to contract, negligence, or other tortious action; or an action in equity, even if an authorized representative of Cryptosteel Limited has been advised of or should have knowledge of the possibility of such damages. You hereby acknowledge that this paragraph shall apply to all Content, merchandise and services available through the Site. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law. You acknowledge that the Warranty and Refund Policy of our products or services offered for sale on the Site or Associates are governed by the Limited Warranty Policy of the products. To the extent there is a conflict between these Terms and Conditions and the Limited Warranty Policy of according product, the Limited Warranty and Refund Policy shall prevail. The products on our Site are intended for personal, not commercial or business use, unless otherwise indicated. As such, you assume the risk when purchasing products for a commercial or business use or application.
You agree to use the Site only for lawful purposes. You are prohibited from posting on or transmitting through the Site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racial, ethnic, or otherwise objectionable material of any kind, including but not limited to any material that is or that encourages fraudulent activity or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, federal, or international law. You agree not to harass, advocate harassment, or to engage in any conduct that is abusive to any person or entity. You are prohibited from sending or otherwise posting unauthorized commercial communications (such as spam) through the Site. If we are notified of or suspect allegedly infringing, defamatory, damaging, illegal, or offensive User Content provided by you, we may (but without any obligation) investigate the allegation and determine in our sole discretion whether to remove or request the removal of such User Content from the Site. We may disclose any User Content or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect the rights or property of Sword Limited, its Associates, our users and customers and/or you. We reserve the right to prohibit conduct, communication, or Content that we deem in our sole discretion to be unlawful or harmful to you, the Site, Site users, our customers or any rights of Sword Limited or any third party. Notwithstanding the foregoing, neither Sword Limited nor its Associates can ensure prompt removal of questionable Content after online posting. Accordingly, neither Cryptosteel Limited, nor its Associates assume any liability for any action or inaction with respect to conduct, communication, or Content on the Site.
YOUR USER CONTENT POSTED ON THE SITE
For any information, like email addresses, shipping contacts or other information or data (collectively “User Content”), sent, transmitted, or uploaded by you on the Site, you agree to grant us and our respective contractors and business partners a non-exclusive, transferable, license to use, copy, digitally store, and distribute such User Content and to prepare derivative works based on, or incorporate into other works. You agree not to post, upload, or transmit any User Content that violates the intellectual property rights or ownership rights of any third party including: any proprietary right of any party, especially bitcoin payment address that is not yours or that you have gained access to by an unlawful act such as private key seizure, through a wallet – stealing virus or through any other act of breaching the original owners’ rights, copyright, patent, trademark, trade secret, publicity or privacy rights such as other persons shipping contacts or email address without his/her prior written consent. You understand and agree that we do reserve the right to review and delete any User Content for any or no reason, including but not limited to User Content that, in our sole discretion, (i) violates these Terms and Conditions, (ii) is offensive or illegal, or (iii) may harm, violate the rights of or threaten the safety of any User and/or any other individual or entity.
YOUR CONSENT FOR NOTICES WE SEND YOU
You agree that we have the right to send you certain information in connection with the Site. We may send you this and any other information in electronic form to the e-mail address you specified when you created an account through the Site. You may have the right to withdraw this consent under applicable law, but if you do, we may cancel your rights to the Site. Notices provided to you via email will be deemed given and received on the transmission date of the e-mail. As long as you access and use the Site, you agree that you will have, or have access to, the necessary software and hardware to receive such notices. If you do not consent to receive any notices electronically, you agree to stop using or accessing the Site
TERMINATION OF USAGE
We may terminate your access or suspend your right to access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law, is in breach of these Terms and Conditions or is harmful to the interests of other users, Associates, or us. In addition, we reserve the right to refuse an order from any customer in our sole discretion.
USAGE BY MINORS
We require that all purchases be made either (i) by individuals who are not minors and who can legally enter into binding contracts (typically persons 18 years of age or older, depending on where you live), or (ii) by minors with the permission of a parent or guardian to purchase items on the Site.
You agree that the laws of United Kingdom without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Cryptosteel.
SITE POLICIES, MODIFICATION AND SEVERABILITY