A seed phrase is a critical part of securing your cryptocurrency wallet. It allows you to recover your wallet and access your funds if your device is lost or damaged. Proper storage of your recovery seed is essential to prevent theft, loss, or damage. Using a durable and secure storage solution like Cryptosteel metal backup ensures that your data is protected from physical threats such as fire, water, and corrosion, providing peace of mind and long-term security for your digital assets.

Yes, it is generally safe to take your Cryptosteel through airport security. Cryptosteel products are made of stainless steel and do not contain any electronic components, so they should not trigger any alarms. The Cryptosteel Capsule is particularly safer in this circumstance as the stored information cannot be seen or photographed, even if you are requested to open the device. Be prepared to explain that it is a secure storage device for sensitive information and comply with local security regulations.

To read your backup on the Cryptosteel Capsule:

1. Open the Capsule: Unscrew the top part of the Capsule to access the core where your characters are securely stored.

2. Slide the Tiles: Use the tip of a pencil or any similar tool to carefully slide the tiles on the core one by one. As you slide each tile, read the character and write it down on paper in the proper order to ensure accurate restoration. Do not remove the tiles completely off the core; simply slide them enough to view and record each character.

3. Reassemble the Capsule: After noting down all the characters, reassemble the Capsule by securely screwing the top back on, ensuring that your sensitive data remains protected.

This process allows you to safely access and record your information without compromising its security or the integrity of the tiles.

The Cryptosteel Capsule is compatible with a wide range of non-custodial wallets, including hardware, software, and Lightning wallets that use BIP39, BIP32, BIP44, and SLIP39 standards.

Supported wallet brands include hardware wallets (Blockstream, Bitbox, Ledger, Trezor, KeepKey, Coldcard, Passport by Foundation), software wallets (Green, Electrum, Exodus, Mycelium, Samourai, Wasabi, Trust Wallet) and Lightning wallets (BlueWallet, Wallet of Satoshi, Phoenix, Zap, Breez).
All of these wallets are non-custodial, meaning you retain full control of your private keys and seed phrases, making them compatible with the Cryptosteel Capsule for securely storing and recovering your sensitive information.

The Cryptosteel Capsule can hold up to 123 characters. This capacity allows it to store various types of sensitive data, such as:
– A 12-word seed phrase: Storing each word fully or the first four characters of each word.
– A 24-word seed phrase: Storing the first four characters of each word, which is sufficient for BIP39 standard recovery phrases.
– Passwords, private keys, or other sensitive data: Due to its flexibility in holding different characters, including upper and lower case letters, numbers, and symbols.
This makes the Capsule a versatile option for securely storing a wide range of critical information.

Yes, the Capsule is designed to be easily correctable. While it’s impossible to accidentally reset the stored password or seed phrase, you can intentionally erase and update the information whenever needed. 

Yes, you can return your purchased product for a full refund at any time. Just contact our Support Desk for instructions. We’ll process your refund once we receive the product or tracking number. If the order has already been shipped, we can arrange a return of the unopened package for a full refund.