If you’re looking for the hardcore version, skip ahead to our actual Terms and Conditions, which the law requires us to post on our site. If, on the other hand, you just want to make sure we’re an actual company, compliant with society—this summary should suffice.

The main thing you need to understand is that (1) we are not liable for the safety of your cryptocurrency or any other assets.

The other things you need to know concern (2) the Zero Questions Asked Lifetime Return Policy we offer with every purchase, (3) the way we’ve opted to make our designs public and available on an open-source basis under a liberal Creative Commons license, and (4) how we will never sell your name or information to anyone, for any reason.

So basically the products we design and sell are one step in a multi-level security protocol to safeguarding your assets. It is up to you to enter the proper data into a Cryptosteel device, and it is up to you to deploy additional safety measures to prevent loss, theft or misuse of your assets.

And there are no thorny conditions limiting your ability to return your product and request a refund.

And we won’t stop you from producing and selling a product based on our design, provided you follow the rules and don’t market it under our brand.

And we think companies that sell people’s data to spambots are living in the past and don’t know the first thing about good customer service.

Other than that, you should know that the SWORD LTD company, designer of Cryptosteel and owner of the Cryptosteel trademark, is not liable for anything except the stuff for which we are, in fact, liable. With our business registered in the UK, our production facilities in the EU, and customers all over the world, we’re bound in various ways by a number of local and international laws, to which we adhere.

Here’s the beta on our business, in case you want to add us to your Rolodex or you need it for a tax form or whatever:


Suite 5, 4th Floor, 

3 Universal Square Devonshire Street North 

Manchester M12 6JH 


United Kingdom

CN: 09461199 

VAT GB239903777


If you need more information, please see the content below. Just try not to fall off your chair if you suddenly fall asleep.


The following are the Terms and Conditions under which we supply the Products listed on our Site. Using the Site indicates that you agree to our Privacy Policy and Terms and Conditions, regardless of whether or not you choose to register with us or make a purchase through the Site. If you do not agree to our Privacy Policy or our Terms and Conditions, do not use our site.


1. These Terms and Conditions are made available free of charge through the Site, which renders it possible for the User to become acquainted with the Terms and Conditions before entering into an Agreement with the Company. It is also possible to download and print out the Terms and Conditions in .pdf format.
2. The Cryptosteel online store is available at, which is operated by SWORD LTD, registered in England and Wales under the company number 09461199, Suite 5, 4th Floor, 3 Universal Square Devonshire Street North Manchester M12 6JH Lancashire  , VAT no. GB239903777.
3. It is possible to contact us via Cryptosteel (support tab) or at the registered office address.


Terms and Conditions means these terms and conditions governing the use of the Site and conclusion of the Agreement;
Price means the amount to be paid by the User to the Company for the Product;
Delivery Fee means the amount to be paid by the User to the Company for the delivery of the Product;
Total Price means the amount to be paid by the User to the Company for the Product and the delivery of the Product;
Site means the internet store administered by the Company at, through which the User may buy the Product;
User means any natural person or other entity interested in buying the Product through the Site which is legally capable of entering into a binding contract (Agreement) with the Company, is an authorized user of a method of payment made available by the Site, and is a resident in of a territory in which the Company is permitted to make sales;
User Account means an account maintained for the User by the Site under a unique name/login, for which user data is kept and which tracks the User’s activity on the Site;
Offer means the proposal to sell the Product by the Company posted on the Site, which constitutes an invitation to buy the Product(s) and is not binding to the Company;
Product means any of the premier indestructible backup tools for optimal offline storage of private keys, passwords, and wallet recovery seeds sold by the Company through the Site, consistent with all respective descriptions posted on the Site (also Products);
Registration means the procedure of registration of the User Account described in these Terms and Conditions;
Company means SWORD LTD, registered in England and Wales under the company number 09461199, Suite 5, 4th Floor, 3 Universal Square Devonshire Street North Manchester M12 6JH Lancashire, VAT no. GB239903777;
Transaction means the procedure of conclusion of the Agreement described in these Terms and Conditions;
Agreement means the sale agreement concluded between the User and the Company with respect to the Product and its delivery;
Order means the order placed by the User through the Site regarding the buy of the Product;


1. Registration

(a) Registration

Registration makes it possible for the User to conclude the Agreement. The conclusion of the Agreement is also possible without Registration.

(b) Consumers

In order to Register, consumers shall fill in the data required by the system, in particular the Last Name and First Name, Address, Country, Phone Number, and Email Address.

(c) Entrepreneurs

(i) Registration of the User using the Site within the scope of conducted business activity and undertaking by such a User any further steps, including the conclusion of the Agreement, may only be performed by an authorized representative of such a User. Irrespective of any other rights of the Company under these Terms and Conditions, it is assumed that the person acting on behalf of an entrepreneur is a person authorized to represent such a User.
(ii) In order to Register, the User who is not a consumer shall fill in the data required by the system, in particular the Last Name and First Name, Company Name, Address, Country, Phone Number, Email Address, and VAT number. Within 72 hours from the time of registration the Site may request submission of relevant documents confirming the authorization of a given person to represent the User.

2. Confirmation of Registration

After Registration, the User may receive an email indicating the User name/login and other information.

3. Verification of User Data

(a) The Company may make the Registration contingent upon the substantiation of the authorization of a given person to represent the User.
(b) If the User fails to present the documents described in section 1(c) above or if data is not submitted properly during Registration or placement of the Order, the Company may withhold from concluding or terminate the Agreement.

4. User Account

(a) If any data submitted by the User during Registration changes, the User shall update the User Account, otherwise the data submitted by the User during Registration shall be considered by the Company as current.
(b) The User may not submit false, deceitful or incomplete data nor deceive the Company by laying claim to be authorized to represent the User while not being authorized to do so under the law.
(c) The User may not post or transfer through the Site any unlawful, harmful, harassing, defamatory, vulgar, obscene or otherwise objectionable material of any kind. The User may not use the Site to promote any unauthorized commercial communications.
(d) After Registration changing the name/login of the User Account may not be possible.
(e) Each email address may be assigned only to one User Account.

5. Use of User Accounts

(a) The User may not use the User Account to perform any actions that may be contrary to these Terms and Conditions or otherwise unlawful, in particular the User may not use the User Account to dishonestly place Orders.
(b) The User may not use another User’s User Account or give access to her/his User Account to any other User.
(c) The User acting contrary to the provisions of these Terms and Conditions shall be liable for any person or entity who gained access to the User Account against these Terms and Conditions.
(d) The User may not undertake any actions that may cause damage to any other User or the Company.

6. User Account Password

The User shall protect and keep the password to her/his User Account secret. The User is authorized to change the User Account password.

7. User Account Protection

The Company reserves the right to block access to a User Account or access to particular Products, if the Company, at its sole discretion, concludes that the User Account is threatened. Further use of the User Account may be contingent upon the fulfillment by the User of the proper safety measures indicated by the Company.


1. General Provisions

(a) The Company, through the Site, facilitates the conclusion of the Agreement between the User and the Company in accordance with these Terms and Conditions and for that purpose makes certain system features available through the Site.
(b) The Company may make changes to a Product or to these Terms and Conditions to reflect changes in relevant laws and regulatory requirements.
(c) These Terms and Conditions and any Agreement between the Company and the User are available only in the English language.
(d) The Company is not required by law to keep a copy of the Agreement, therefore the User must keep a copy of these Terms and Conditions and the Order confirmation to guarantee future reference.

2. Transaction

(a) Offer

(i) The Offer consists of the Product name, description, specification and Price.
(ii) The Company is not bound by the content of the Offer and may alter the content of the Offer until the moment that the Company’s account is credited with the full amount of Price and Delivery Fee in accordance with the Order.

(b) Order

(i) Order Content

(A) The User places an Order by adding through the Site one or several Products to the cart, submitting the required information, choosing the shipping method and Delivery Fee, and confirming the Order.
(B) The content of the Order is visible in the cart of the User.
(C) All orders are subject to availability and acceptance by the Company. If the Product is not available or the Order is not accepted, the Company shall respectively indicate this via the Site or reply to the User after receiving the Order. In such an event, neither the Company nor the User may raise any claims due to lack of execution of the Order.

(ii) Modification of the Order

After placing an Order, the User may not, without the Company’s explicit consent, modify the Order, in particular change or alter the Product or Products specified in the Order.

(iii) Access to the Order

The User may access the Order using the relevant link or reference number.

(iv) Confirmation of the Order

After placing an Order, the User may receive confirmation of the placed Order and its content via email.

(v) Cancellation of the Order

When choosing an instant form of payment (such as a cryptocurrency), the User may cancel an Order within 1 day from the time of the Order or before the order has been shipped, whichever comes first.

(vi) Validity Period

An Order is automatically canceled if the Price and Delivery Fee are not paid by the User within 72 hours from the time of the Order.

(vii) Compliance with Law

By placing an Order, the User represents that the Order does not infringe any laws or rights of third parties and that the User is capable of concluding the Agreement.

(c) Conclusion of the Agreement

(i) Moment of Conclusion of the Agreement

The Agreement is concluded upon the crediting of a designated Company account with the Total Price of the order, including the Price and Delivery Fee, if the Order is accepted by the Company.

(ii) Confirmation of the Conclusion of the Agreement

Subject to the remaining provisions of these Terms and Conditions, placing an Order by the User and conclusion of the Agreement may be confirmed by the Company sending such confirmation via email, to the email address indicated by the User.

(iii) Technical Malfunction

The Agreement is not concluded if the finalization of the Transaction was the result of a technical malfunction of the system or mistake or omission by a third party, in particular a bank or payment service.


1. Methods, Costs, and Delivery Time

(a) Delivery

The Products are delivered by third parties chosen by the User from among the choices offered by the Company.

(b) Delivery Methods

The Customer chooses one of the available methods of delivery of the Product when placing the Order.

(c) Delivery Costs

The Delivery Fee is indicated when the User selects the delivery method.

(d) Delivery Time

Delivery time depends on the current availability of the Product and the destination of the parcel. The Company undertakes its best endeavors to deliver the Products by the following deadlines:
(i) Europe: approx. up to 6 working days;
(ii) rest of the world (non-remote destinations): approx. up to 20 working days;
(iii) remote destinations – up to 45 working days.

(e) Confirmation of Shipping

The Company confirms the shipping of the Order by sending a separate email.

2. Import Duties and Taxes (International Delivery)

(a) When the Order is subject to import duties and taxes which are applied on entry to a destination country, the User is solely liable for payment of any such import duties and taxes.
(b) The Company is not liable for payment of any levies connected to the import of the Product.
(c) The Customer is liable for compliance with all applicable laws and regulations of the country to which the Product is delivered.
(d) While returning the Product from outside the UK, the User shall clearly mark the Product as returned and bear the costs of shipment.

3. Liability

(a) The Company is not liable for any damage after the Product is handed over to the delivering Party.
(b) The Company is not liable for any delays in delivery of the Product not attributable to the Company.

4. Undeliverable Parcels

(a) Rejection of Deliveries

If the Customer rejects the parcel, the Company may resend the parcel to the Customer after the Customer pays any additional delivery costs and provides the reason for rejection of the parcel.

5. Lost Parcels

(a) Definition

A parcel is deemed to have been lost if:
(i) the parcel is handed over to the deliverer;
(ii) the parcel does not leave the country of origin within 10 days; or
(iii) the parcel does not appear on foreign tracking within 21 days; or
(iv) the last foreign tracking update is older than 10 days.

(b) Investigation Process

When a parcel is lost, the User is entitled to initiate an investigation process. Such an investigation may take up to 6 weeks from request time. If the parcel is not found or delivered within this period, the Company will send a replacement to the Customer.


1. Price and Delivery Fee

The User shall pay the Price and the Delivery Fee to the Company in accordance with Order requirements.

2. Amount Payable

The Total Price the User shall pay for the selected Product and Delivery Fee is the amount presented on the Site at the moment of Order confirmation by the User.

3. Payment Deadline

The User shall pay the Total Price within 72 hours from the time of Order confirmation. Lack of payment before this deadline shall be considered as withdrawal from the Order by the User. In such an event the Company may cancel the Order without any rights or claims from the User.

4. VAT

All amounts presented in the Offer are gross amounts (they include VAT if due).

5. Invoices

(a) Users carrying out business activity should provide the required information necessary for the issuing of an invoice. Consumers will be invoiced in accordance with legal requirements. Invoices are issued using the User data submitted when placing the Order.
(b) The Company delivers invoices in electronic form. Acceptance of the Terms and Conditions is considered as consent for delivering invoices in electronic form in accordance with provisions of VAT law and rules presented in these Terms and Conditions. The invoices shall be made available to the User in a manner and form allowing for their download.
(c) Invoices issued in electronic form will be generated as PDF files, protected in a manner preventing any changes to the invoice.
(d) The User is allowed to withdraw her/his agreement to delivery of the invoice in electronic form by submitting a request in that respect to the Company. Both resignation from receiving VAT invoices and termination of the Agreement shall be considered as withdrawal of consent to issue invoices in electronic form.

6. Payment Methods

The User is entitled to pay the Price and the Delivery Fee in the form of electronic transfer or by choosing any other payment method made available by the Site. Once a respective method of payment is selected, the User may be obligated to accept the terms and conditions of the respective system facilitating the payment method selected.


1. Possibility of Returning the Product

Subject to the provisions of this Agreement, the User may return the Product any time.
(a) Return Request
In order to obtain a refund, the User shall initiate a Product return request by writing to [email protected]. The request shall indicate the User, Order, and reason for return. The User is fully liable for the accuracy of the provided return data, including Order number and cryptocurrency address, if applicable.

2. Refund Amount

(a) All refunds are made using the same method of payment as used by the User during payment for the Product.
(b) The Company shall refund the User the full Price minus the Delivery Fee.
(c) The User may receive a full Total Price refund in case of canceling the Order before the Product is confirmed as Shipped.
(d) The return processing costs may be deducted at current exchange rates for foreign currencies and/or cryptocurrencies, as the case may be, at the time the refund is completed.

3. Defective Product and Returns Due to Product Error

(a) If the Product is damaged or defective, the User may return the Product and ask for its replacement.
(b) In order to replace the Product, the User shall initiate the return of the defective Product within fifteen (15) days from receipt of the Product.
(c) A replacement Product shall be shipped by the Company once the original item is received and processed at the service processing facility and the additional Delivery Fee is paid.
(d) If the Product is defective due to Product error, the User is not liable for the payment of the additional Delivery Fee.


1. Rights and Obligations of the Company

(a) Any User who is a consumer (person buying Product for private use and not for purposes of her/his business activity) in the European Economic Area (“EEA”), has the right to cancel the Agreement within 14 days of the User (or someone acting on behalf of the User) receiving the Product. Detailed information in this respect is presented in Appendix 2.
(b) The Site operates on an “as available” basis and the Company does not warrant that the use of the Site is uninterrupted.
(c) The Company does not warrant the accuracy, integrity, or completeness of the information provided on the Site or of the Products offered for sale and disclaims any warranties.
(d) The Company is not liable for any damages that may result from the use of or inability to use the Site.
(e) The foregoing limitation of liability shall apply whether in an action at law, including but not limited to contract, negligence, or other tortious action; or an action in equity, even if an authorized representative of the Company has been advised of or should have knowledge of the possibility of such damages. The User hereby acknowledges that this paragraph shall apply to all Content, Products, and services available through the Site. Because some countries do not allow the exclusion or limitation of liability for consequential or incidental damages, in such countries liability is limited to the fullest extent permitted by law. The Products on the Site are intended for personal, not commercial or business use, unless otherwise indicated. As such, the User assumes the risk when purchasing Products for commercial or business use.
(f) The User may not register a new account if the current User Account has been blocked.
(g) The Company may, at its sole discretion, refuse subsequent Registration or conclude the Agreement with the User.
(h) The Company may render other additional services connected to the Site. The form and scope of such services may be described in a separate terms and conditions, under which the rights and obligations of the Users may be structured in a manner other than foreseen by these Terms and Conditions. The use of such services by the User may be contingent upon the acceptance by the User of such separate terms and conditions.

2. Rights and Obligations of the User

(a) General Provisions

(i) All acts undertaken by Users in connection with the Site shall be compliant with these Terms and Conditions as well as the provisions of law. The User may not undertake any actions that may influence the safety or functionality of the Site or may harm any other User.
(ii) By accepting these Terms and Conditions, the User grants the consent to receive certain information in connection with the Site. The User may withdraw the consent by submitting a relevant request to the Company.
(iii) Notices provided to the User via email address will be deemed received on the transmission date of such e-mail.

(b) Liability

(i) The Company is not liable for the acts and omissions of the Users within the scope of use of the Site or conclusion and completion of the Agreement. The Company is not liable for any User action or omission resulting in the infringement of these Terms and Conditions or the provisions of law.
(ii) The Company is not liable for loss of Product by the User, lack of proper suitability of the Product for the User, or any User actions with respect to her/his cryptocurrency security.

(c) Copyright

(i) The Company agrees to the open source copying and/or modification of the technical design of the Product only, subject to the requirement of attribution. By exercising the licensed rights within the scope described above, one accepts and agrees to be bound by the terms and conditions of the agreement described in Appendix 3 to these Terms and Conditions. To the extent that public license may be interpreted as a contract, one is granted the licensed rights in consideration of her/his acceptance of these Terms and Conditions, and the Company, as the licensor, grants such rights in consideration of the benefits the Company receives from making the licensed material available under these Terms and Conditions.
(ii) The remaining content of the Site, including its name, are protected and subject to the following provisions.
(iii) The User hereby grants consent that any information transferred or uploaded by the User through the Site is subject to a non-exclusive and transferable license for the benefit of the Company to use, copy, digitally store, and/or distribute such information and to prepare derivative works based on such information, or incorporate such information into other works, as long as such information is necessary to conclude and execute the Transaction or Agreement.
(iv) By acknowledging these Terms and Conditions, the User acknowledges that the Site contains information, data, software, photographs, videos, typefaces, graphics, music, sounds, and other material (hereafter referred to as “Protected Content”) that are deemed trade secrets and/or are protected by trademark, copyright, unfair competition and/or other proprietary rights, and that these rights are valid and protected in all forms and for all media and technologies existing now or developed in the future.
(v) All Protected Content is copyrighted and the Company owns or licenses a copyright and/or database right with regard to the selection, coordination, arrangement, presentation or enhancement of such Protected Content.
(vi) It is not permitted to modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from or adaptations of, or in any way exploit the Protected Content in whole or in part. If no specific restrictions are displayed, it is possible to make copies of select portions of the Protected Content, provided that the copies are made only for personal use and that you adhere to any provisions included in the Protected Content, including all copyright notices, trademark legends, and other proprietary rights notices. It is not permitted to upload, post, reproduce, or distribute in any way the Protected Content protected by copyright or other proprietary right without obtaining permission of the Company.
(vii) Nothing contained on the Site should be construed as granting, by implication or otherwise, any license or right to use any information displayed on the Site, except as expressly permitted by these Terms and Conditions.
(viii) The Company’s trademarks may not be used in connection with any other product or service, or in any manner that is likely to cause confusion among Users or potential Users or in any manner that disparages or discredits the Company.
(ix) Users may not use or request that the Company uses or renders any services with the use or in connection to any materials or data that is forbidden under the law or constitute the ownership or right of third party, in particular of the copyrighted material or trademarks.

(d) Surveys and Comments

(i) Users may post comments in order to describe their opinions about the Products designed and sold by the Company and/or the Company itself.
(ii) The User may post one comment with respect to one Agreement.
(iii) The content of the comments is public and available to any person browsing the Site.
(iv) Each comment is attributed to a given User. The User bears sole liability for the content of her/his comments posted on the Site.
(v) The comments shall not include any misleading information, commercial content, web addresses, or any other materials forbidden under these Terms and Conditions.
(vi) The Site may delete any comments contrary to the provisions of these Terms and Conditions.
(vii) The Company may ask the User to complete a survey rating the Products or services rendered by the Company. The User may decline such a request.


1. Confidentiality

(a) The Company gathers and processes all data indicated by the User, including personal data, in accordance with respective laws.
(b) The Company treats and protects all information received from the User as confidential and undertakes not to disclose it to any third parties, except for when:

(i) doing so is required to properly process the Order or execute the Agreement;
(ii) such disclosure is required by law or court order;
(iii) such information became public without the breach of these Terms and Conditions.

2. Changes to the Terms and Conditions

(a) The Company may change these Terms and Conditions. Any modified version of these Terms and Conditions is effective from the date indicated by the Company, which will be at minimum 14 days following publication.
(b) All Transactions started before the date of entry into force of the new Terms and Conditions shall be subject to the provisions of the Terms and Conditions in force at the time of the start of the Transaction.

3. Law and Jurisdiction

(a) These Terms and Conditions shall be governed by the laws of United Kingdom.
(b) Any dispute relating in any way to the Company, the Site, these Terms and Conditions, the Privacy Policy or any matters connected to the above shall be brought before a common court in the United Kingdom. The Company may seek appropriate relief in any court of the Company’s choosing.

4. Privacy Policy and Cookies

The User is also bound by the Privacy Policy. By accepting these Terms and Conditions, the User grants its consent to the content of the additional documents included on the Site, in particular the cookie policy and Privacy Policy described above. The Site may use the marketing cookies in order to track visitors across websites. The main intention is to display ads that are relevant and engage the User to become acquainted with publishers and third party advertisers. The Site may use remarketing in order to advertise its content across web sites. Google (and other similar third parties may show ads across web sites that Users are visiting and may be based on a user’s past visits to the Site. To the extent there is a discrepancy or conflict between the Privacy Policy and these Terms and Conditions, or terms set by other sites, these Terms and Conditions shall prevail.

5. Appendices

The following Appendices constitute integral part of these Terms and Conditions:
Appendix A – Privacy Policy;
Appendix B – Site Parameters;
Appendix C – Withdrawal Form;
Appendix D – License Agreement.

6. Severability

If any of the provisions of these Terms and Conditions prove to be invalid, the remaining provisions shall remain in full force.

Appendix A – Privacy Policy;
Appendix B – Site Parameters
Appendix C – Withdrawal Form
Appendix D – License Agreement